Get answers to some of the most common questions we get from our customers.
Have you placed an order with us? You’re automatically in!
Haven’t ordered yet? No problem. Simply create an account on our website or log in if you already have one.
Once you’re in, you’ll start earning points with every order and tracking your progress towards your Silver, Gold, Platinum VIP status.
Enjoy 50 welcome points when you place your first order.
Yes! You can pick up your order at our kitchen in Calgary at Bay#10 1511 Highfield Crescent SE. Our pick up hours are 1pm – 4pm. Please contact us to confirm your pick up time and for instructions. 1-855-773-4743 or email eatfit@fitkitchen.ca
To select pick up at checkout choose from the drop down menu with Home Delivery as the default option.
Please note our kitchen does not have additional meals available for purchase as all Fit Kitchen meals are made to order.
Your Fit Kitchen order will be delivered in a re-useable thermal delivery bag.
This helps us help the planet, while ensuring your tasty Fit meals are kept fresher than ever in a sanitized, super-chilled bag. You can choose to keep the bag or return it to our driver on your next delivery for it to be sanitized and re-used.
You can pay online using Visa, Mastercard, or AMEX.
We can also accept E-transfer. Please contact us directly to set up an order with E-transfer payment.
Your subscription payment will go through every Thursday. You will receive a reminder text on Wednesday’s if you would like to update your weekly selections.
To Cancel: Login to your FitKitchen.ca account and go to the ‘My Account’ page. Select My Subscriptions – Cancel Subscription. Select to either cancel immediately or select the date you would like to cancel by and save. If payment has already processed for your next delivery and you would like to cancel, you must call 1-855-773-4743 or email us at eatfit@fitkitchen.ca for us to cancel and refund the order.
To Pause: Login to your FitKitchen.ca account and go to the ‘My Account’ page. Select My Subscriptions – Schedule Subscription Freeze. Select the date you would like to pause your subscription until and save.
If you are looking for Fit Kitchen Club – this is a company not affiliated with Fit Kitchen Canada in any way. We believe this is a scam company and encourage you to report it here: https://www.ic3.gov/Home/FileComplaint
If you would like to receive your meals automatically each week, select SUBSCRIBE WEEKLY in your cart at checkout. Subscriptions can be cancelled/paused/update directly through your FitKitchen.ca account. Subscription payments are processed every Thursday.
Cancellations can be made with full refund up to 24 hours in advance of your delivery window. If you need to cancel with less than 24 hours we will not be able to provide a full refund. Please email us at eatfit@fitkitchen.ca or 1-855-773-4743 to confirm.
