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Frequently Asked Questions

Get answers to some of the most common questions we get from our customers.

Your subscription payment will go through every Thursday.  You will receive a reminder text on Wednesday’s if you would like to update your weekly selections.

To Cancel:  Login to your FitKitchen.ca account and go to the ‘My Account’ page.  Select My Subscriptions – Cancel Subscription.  Select to either cancel immediately or select the date you would like to cancel by and save.  If payment has already processed for your next delivery and you would like to cancel, you must call 1-855-773-4743 or email us at eatfit@fitkitchen.ca for us to cancel and refund the order. 

 

To Pause: Login to your FitKitchen.ca account and go to the ‘My Account’ page.  Select My Subscriptions – Schedule Subscription Freeze.  Select the date you would like to pause your subscription until and save.

If you would like to receive your meals automatically each week, select SUBSCRIBE WEEKLY in your cart at checkout.  Subscriptions can be cancelled/paused/update directly through your FitKitchen.ca account.  Subscription payments are processed every Thursday.

Cancellations can be made with full refund up to 24 hours in advance of your delivery window.  If you need to cancel with less than 24 hours we will not be able to provide a full refund.  Please email us at eatfit@fitkitchen.ca or 1-855-773-4743 to confirm.

Click the item to view the macro and ingredient information.  For full nutrition info refer to the meal label or email us at info@fitkitchen.ca

We deliver our meals in a refrigerated van.  If another vehicle is used for delivery the meals will be packed with cooler packs.

All meals are prepped fresh for delivery. Film sealed meals will have a shelf life of 7 days. Non-film sealed meals will have a shelf life of 4 – 5 days.  Fit Kitchen meals can also be frozen for up to 30 days.

ALBERTA
Calgary 7 days per week, free delivery on orders $75+

Extra Cost Delivery Area $25 Fee, or $10 on orders over $75
Airdrie/Cochrane Sunday and Wednesday
Okotoks/Chestermere Saturday and Tuesday

BRITISH COLUMBIA
Base Delivery Area $10
Vancouver, West Vancouver, North Vancouver, Burnaby, Coquitlam, Surrey, Delta, Richmond, White Rock, Langley, Maple Ridge, Mission

Extra Cost Delivery Area $20
Whistler, Squamish, Abbotsford, Chilliwack

On the day of your delivery you will receive update texts on your order status.  Your meals are NOT delivered in coolers/cooler bags.  Please ensure you are able to refrigerate your delivery upon drop off or feel free to leave a cooler out that the driver can leave your order in.